PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
|Domestic / International Shipping||oversea delivery|
많은 분들이 요청주셨었어요 ㅎㅎ
색상은 블랙, 카멜, 그린 총 3가지 색상이구요
힙색/크로스/토트 로 다 가능하세요 !!
기존 마틸다백은 각이진 디자인이었다면
요 아이는 아래가 라운드 쉐입이라 둥글둥글 더 잘들어지실거에요 !
새로 추가된 그린도 너무 예쁘고
카멜과 블랙은 기본이라
취향따라 골라주세요 !!
소재 : 캔버스+소가죽
가로 위 19cm 아래 20cm / 세로 12cm / 폭6cm
(모든치수는 cm/단면 이며,
재는 방식에 따라 1-3cm정도의 오차범위가 있을 수 있습니다.)
제조국 : 한국 또는 중국
제조사 : 떼오로 제휴업체
제조년월 : 2020.12 이후
품질보증기준 : 소비자분쟁 해결기준에 따름
AS 책임자 및 고객센터 : 떼오로 고객센터 (1566-8091)
Please take into consideration that some products may take additional time for delivery and processing.
All orders are shipped via EMS and delivery dates may vary depending on the product.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.)
-Please note that white colored merchandise, customized items, and products made from knitted fabric or unique materials are not eligible for an exchange or return.
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
Write your reviews here.
There are no posts to show
Product related questions and answers
There are no posts to show